Terms and Conditions

1. Scope

 

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

2. Contracting party, conclusion of contract

 

The purchase contract is concluded with Ana Cardinal Kraus.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

 

We would like to point out that we reserve the right to challenge the purchase contract in case of error, e.g. a technical price error etc.

3. Contract language, contract text storage 


The language available for the contract is German and English 
 

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

 

4. Terms of delivery 
 

In addition to the stated product prices shipping costs may still apply. You will find more detailed information on possible shipping costs in the product offers.

 

We only deliver in transit. Unfortunately, a personal pick-up of the product is not possible.

 

5. Payment

 

In our shop are the following payment methods available:

 

Payment in advance 

 

When selecting the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

 

PayPal 
 

In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more  information during the ordering process. 

 

Credit Card payment with Stripe (Visa, Mastercard, and American Express )

The processing of credit card payment takes place through Stripe Payments Europe, Ltd. ("Stripe"), subject to the Stripe Services Agreement (https://stripe.com/de/ssa) between the Seller/Account Holder and Stripe. Stripe receives the customer's name, address, bank or credit card information and transaction details. The customer’s credit card is then charged the amount in the invoice for orders placed in the online shop. The payment information collected by Stripe goes to directly to Stripe and is not saved in our server.

6. Retention of title

 

The goods remain our property until full payment.

 

7. Transport damage 
 

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

 

8. Warranty and Guarantees 
 

Unless otherwise expressly agreed otherwise, the statutory warranty rights apply. 
For used goods: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. 

 

The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

  • injury to life, body or health,

  • in case of intentional or grossly negligent breach of duty as well as malice,

  • in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations)

  • as part of a guarantee promise, as far as agreed or

  • as far as the scope of the Product Liability Act is opened.

 

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

 

9. Liability 
 

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • injury to life, body or health,

  • in case of intentional or grossly negligent breach of duty,

  • with guarantee promise, as far as agreed, or

  • as far as the scope of the Product Liability Act is opened.

 

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

 

10. Dispute resolution 

 

The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/ . 

 

We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

 

AGB created with the Trusted Shops Legal Texts  in cooperation with Wilde Beuger Solmecke lawyers .