SHIPPING AND RETURN POLICY
The prices stated on the product pages include VAT and other price components plus shipping costs.
Deliveries are only to delivery addresses in Germany, EU, Great Britain, Switzerland, USA, Canada and Philippines. Delivery takes place exclusively with DHL, Deutsche Post and UPS.
Shipping within Germany is based on weight.
Deutsche Post goods consignments (uninsured) up to 500 grams: € 1.90
Deutsche Post goods consignments (uninsured) up to 1000 grams: € 2.20
DHL package 2 kg: € 4.95
DHL package 5 kg: € 5.95
From 100 € total order (up to 2 items per package) shipping within Germany is free of charge.
Delivery time is within 2 to 5 working days.
Shipping costs outside of Germany depend on the weight of the order (up to 2 items per package).
Within the EU *,: from € 11.75, delivery time 5 to 10 working days
Other EU countries: from € 12.45, delivery time 5 to 10 working days
Liechtenstein and Switzerland: from € 16.35, delivery time 5 to 10 working days
Great Britain: from € 12.45, delivery time 5 to 10 working days
USA and Canada: from € 19.25, delivery time 10 to 15 working days
Philippines: from € 19.25, delivery time 6 to 8 weeks
You can choose to pay in advance or PayPal.
* Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Ana Cardinal-Kraus, Friedrich-Ebert-Strasse 28, 50321 Brühl, Germany, email@example.com, telephone: 022321509767, fax: 022321509767) by means of a clear statement (eg. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill in this form and send it back.)
- To Ana Cardinal-Kraus, Friedrich-Ebert-Str. 28, 50321 Brühl, Germany, firstname.lastname@example.org, Fax: 022322169060
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Delete as appropriate.
We bear the direct costs of returning the goods if the return is made within Germany.
Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.